Returns and Exchanges Policy
If you wish to return an item, you have a 14-day window from recieving the item to do so. You can exchange it for a replacement or receive store credit, minus any applicable shipping or custom fees incurred by deviantbyloho. Please ensure that any returned item is unused.
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In the unlikely event of a product fault, customers may return the item for repair or a full refund. We cover the cost of shipping in such instances.
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Pre-orders
By placing a pre-order, you acknowledge and agree that full payment is required upfront and that pre-order items, being made to order, cannot be refunded or canceled during the production stage.
We will keep you updated on the progress of your pre-order and appreciate your patience. For any questions or assistance, please reach out to our client services team.
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International Customs & Duties
We now cover all customs duties and fees for shipments to Europe, Australia, and the USA.
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Shipping
Once a package has been confirmed as delivered, we are unable to issue refunds or replacements.
Please double-check that your delivery address is accurate and secure. deviantbyloho is not liable for items not received due to an incorrect or incomplete shipping address. Any items marked undeliverable due to address issues will be resent upon return, with a re-shipping fee applied if necessary.
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